Terms and conditions of sale

By accessing and using the www.hilltribesilver.co.uk website, you agree to follow and abide by the terms and conditions as outlined below.

Payment

The website is set up to allow you to pay via the secure PayPal system - but note that you do not need to have a PayPal account pay by this method. PayPal gives you the option to pay by credit or debit card at the checkout without opening a PayPal account. 

Customers from within the United Kingdom only are welcome to pay by personal cheque or crossed Postal Order - but please email me with your order details first (rather than adding items to the shopping cart) so that I can reserve your items for you; parcels will be dispatched when funds have cleared.

International orders

I am happy to ship internationally, but please pay by PayPal if you are ordering from outside the United Kingdom - I do not accept non-Sterling cheques etc. See Ordering &  Postage for shipping details.

Returns and refunds

I will happily refund any purchase and the initial shipping charge, provided you return the goods to me unused within seven business days of the date of your receipt. To receive a refund, please first notify me by email that you are returning your purchased item(s), and return the goods to me unused and in a saleable condition as shipped. You are not obliged to give a reason for returning goods, but I would appreciate it for future reference.

You are responsible for the cost of returning the goods.  Returned goods remain your responsibility until they reach me; therefore I recommend you use a postal service that insures you for the value of the items being returned. This does not affect your statutory rights.

I will process refunds as quickly as possible.  Refunds will be made by the same method you used to make your payment - either via PayPal (to the same account you used for your order) or your credit or debit card; or for payments made via cheque or crossed Postal Order, in the form of a business cheque or crossed Postal Order as appropriate.  Refunds are for the price of the purchased goods, or for the price of returned goods if you return part of an order, and include full or partial P&P fees as appropriate.

Cancellations

If you wish to cancel an order please contact me as soon as possible after ordering, quoting your reference number or the name of products purchased. If the order has already been dispatched you may still return the goods to me at your own expense for a refund under the terms and conditions listed above (but less my shipping costs).

Shipping

See Ordering & postage for shipping information.

International shipping

I am happy to ship internationally - payment for all orders from outside the UK is accepted via PayPal only.

Ordering

No contract of sale exists between Julie E Kirk t/a The Very Small Company (the owner of www.hilltribesilver.co.uk) and you, until full payment has been accepted and all funds have cleared.

If there is a problem with your order you will be notified via email as soon as possible.  If an item is out of stock I will contact you so that you can choose to cancel the order and have a refund, or accept an offer of a similar item instead where available.

Prices

All prices on the website are in pounds Sterling. I reserve the right to amend prices and pack sizes at any time without prior notice.

Legal Disclaimer and Copyright

All content of this website is Copyright 2011 © Julie E Kirk t/a The Very Small Company. No part of the website (including photographs) may be duplicated, modified or used in any way without prior written consent from me.

I aim to present accurate detailed descriptions and photography for each product.  Every effort is made to use images that represent the products correctly; however please be aware that as monitor settings vary from computer to computer, actual product colours may differ slightly from on-screen colours. You can click product images to view a larger version.

Due to the handmade nature of the Hill Tribe Silver and other Fair Trade products, there will inevitably be slight variations in size and weight between items of the same type.  All measurements are approximate. I try to provide an average guide weight for each silver item, but some items will weigh slightly more or slightly less. Some beads are sold by weight due to their shapes (eg liquid silver drops) or sizes - these packs conform at least to the minimum weight specified (some weigh slightly more!).

All the items I sell on the website are below the 7.78g precious metal hallmarking guideline for silver; however some items are Thai hallmarked (999 or 925 as appropriate).

Privacy Policy and data processing

I respect customer privacy, and will usually only contact you in relation to orders, or if necessary, to provide you with new information about my business such as change of address or telephone details.

If you have signed up to the www.hilltribesilver.co.uk mailing list you have given your permission to receive occasional newsletters by email - you can unsubscribe from the mailing list at any time by emailing me.

I will not disclose customer information to third parties, except for the following purposes:  processing and delivering your order (such as a postal or courier service); on the sale of the business to another party; if required to do so by law.

Information collected to process your order includes name, address, telephone number and email address.  Any information retained by me is kept securely for accounting and marketing purposes only. All online payments are received via PayPal (unless otherwise agreed), and I have no access to your credit or debit card details. PayPal Inc retain responsibility for ensuring the security and integrity of customer data when using their products and services.

Third Party websites

Some links within this website may lead you to Third Party websites.  I am not responsible for the content of linked sites, and the inclusion of a link does not necessarily imply an endorsement of a Third Party site or products.